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News

Newsticker Index

16.10.2017 | 22:12 CET

Synchronization problem fixed

01.04.2017 | 09:47 CET

Support limited in April

17.07.2016 | 14:34 CET

Mitarbeiter Fertigung und Service

08.11.2015 | 19:18 CET

Synchronisation with JAVA improved

31.05.2015 | 22:28 CET

Zusammenarbeit mit Dive EQ wird beendet

08.02.2015 | 14:43 CET

Artikel in der Zeitschrift Unterwasser (German only)

04.05.2014 | 13:23 CET

Display Protection

28.04.2014 | 13:30 CET

Synchronization up and running

14.04.2014 | 15:25 CET

IT Infrastructure under construction

23.03.2014 | 13:11 CET

Optimization of IT infrastructure

20. June 2012 | 16:27 CET

Old Support Tickets

We see many older tickets in our system which have been opened between June 2011 (bankruptcy of UEMIS) and end of April (sale of the assets). Due to capacity reasons we are not in position to work all the old and still open tickets through.
Perhaps part of the issues might be solved meanwhile or customers bought another dive computer. We will start in a few days to close these support tickets with a short comment.

Of course we feel responsible for all new tickets which have been opened at or after 1 Mai 2012. These tickets will be handled automatically and you need to do nothing.

In case you still have an open support issue which has not been answered you have two possibilities. Either you open a new ticket or you write a comment in your old ticket. The comment shall indicate that the issue could not be solved and you still wait for support from us.

We are still in the middle of the set up process of our new company therefore we ask for some patience regarding the time required to solve all open issue. We assume that we have completed the set up of the support process by end of July.